EASYFEEDBACK TOKEN EFT
WHY BUY EASY FEEDBACK TOKEN?
Easy Feedback has been involved in the feedback market since 2015, incorporating concepts and innovative
technologies that help solve feedback problems. In 2018 our project took a formidable, disruptive turn as we
we were able to incorporate blockchain philosophy and technology into the feedback market and that is why
we are launching a Token to make it possible.
we will reward with Easy Feedback Tokens “EFTs”:
1. The ideas that consumers can offer to companies and institutions by way of suggestions to
improve their products, services and processes.
2. The dissatisfaction that we communicate to a company by way of a complaint or claim about its
products, services and processes regardless of the response the company gives us.
3. The appreciation of a job well done by people in a company or institution, who have succeeded
in giving excellent service.
The person who goes to the IEO will benefit from a discount on the price of the EFT token during the
different phases of the IEO launch (with a bonus ranging from 10% to 40%, depending on the phase at
which the investment is made).
Before beginning the public pre-sale of the IEO, Easy Feedback has already invested a capital of 730,000 $
to finance development of the product and begin its commercialisation. Since then, more than 200,000
feedback messages have been sent to more than 10,000 companies in 50 different countries and their
business products are already being used by companies.
The aim of the token we are now launching is to take advantage of blockchain technology in order to
improve the service already being provided and extend the advantages of our tool, thereby benefitting both
consumers and companies.
The use of blockchain is ideal for the purposes of our project. It gives credibility to the feedback because the
transparency and immutability of the blockchain will help to verify that user feedback and company
responses are honest and genuine.
The blockchain allows us to implement a utility token we call Easy Feedback Token “EFT” which is perfect for
encouraging and rewarding those who send feedback privately to companies. Easy Feedback users are
already sending feedback like this but with nothing in return. It will allow companies to create a loyalty
programme based on feedback received from its customers.
Companies will be able to act within the blockchain rewarding feedback they already receive and, in the
future, can request responses to surveys or ask platform users for opinions and recommendations.
The EFTs can be used in our online store. The Marketplace will sell exclusive Easy Feedback products,
products of our business customers and of companies wishing to commercialise their products in our store.
We have already reached an agreement with the exchanges P2PB2B and Tokpie where we will be listed once
the IEO is over so that holders of Easy Feedback Tokens have the opportunity to exchange the EFT token for
other cryptocoins or for legal tender whenever they need to.
CURRENT PROBLEMS WITH FEEDBACK
Companies encourage feedback, because it is a strategic tool to achieve excellence and improve sales and
reputation. To collect feedback, companies use more and more resources and channels: in person, by
phone, forums, chat/chatbot, messaging apps, web forms, email, social networks…
All the channels used to collect feedback should serve to:
• Listen: to pay attention to the queries, suggestions, opinions and complaints of customers.
• To respond quickly: a fast response is fundamental for the success of customer service because
customers do not want to endure long waits.
• Offer solutions: all the above is not much use if, in the end, companies do not have the capacity
to respond. Therefore, the whole organisation needs to be involved in the protocols of customer
care.
• Make the company more human: the people in charge of managing customer care channels
should be well-trained and capable of managing the tools they use. They are the visible face of
the company for the customer and should have skills such as diligence, common sense and
communication skills to make the company more human to its customers.
problematic for many reasons:
• Usually the problem is lack of resources. They do not deal with feedback received, nor encourage
collecting it because there are not the human and financial resources available in the company to do
so.
• Often companies watch helplessly as their customer care channels become a vehicle for the
publication of unfair complaints from customers that damage their reputation and ruin the human
and economic effort of the company.
• Other times, a large amount of money is invested but there is a lack of internal control to centralise
and analyse the information received through customer feedback in order to turn it into
opportunities for improvement and increase sales for the company.
Development environment
• Tickets, incidents system and development support. From the outset of the project we have
used an information system (JIRA), which has recorded the majority of the
actions/tasks/activities that have been performed.
• Control of versions and documentation integrated on Bitbucket.
• Development environments configured for development, pre-production and production. Each
environment has the tools and databases required for its proper functioning.
Production system
• We have two production areas in place: one located in Amazon Ireland and the other the L.A.N.
in our offices. 128bit SSL certificates comply with the European regulation on protection of
personal data and Electronic Commerce.
• We have servers and environments configured in Amazon EC2, which are monitored both by
Amazon and the contracted tool, Pingdom.
• Easy Feedback makes extensive use of email. For this purpose, it is integrated with the tool
Sendgrid, which allows it to send emails on a large scale securely and also to control them.
• Backups: Easy Feedback has other redundant servers apart from in Amazon, where critical
system information is copied to prevent potential disasters.
Data base structure
• Easy Feedback amasses a large amount of information from all the feedback that users send to
companies. In order that this information complies with European regulation on data protection,
Easy Feedback has implemented the necessary technical and legal measures for compliance.
• Since August 2015, easyfeedback.com has been in operation and available to users 99.87% of
the time, including stops for maintenance tasks and updates.
We differentiate ourselves from all our competitors who collect feedback in that:
• No company rewards feedback sent to companies. Easy Feedback will be the first company that
values and rewards the quality of feedback sent by a customer to a company.
• No competitor awards companies a multichannel Certificate in “Customer Care Excellence”.
Before beginning to collect feedback, our customers demonstrate their commitment to
“Customer Care Excellence” with all the benefits for their reputation it brings, regardless of the
volume of feedback they may receive.
• We base a large part of our strategy on our own “EasyFeedback” name together with the name of
our customer www.EasyFeedback.com/nombredelaempresa positioning ourselves as a trusted
third party between the company management, its employees and its customers.
• Our portal is focussed principally on capturing and serving users. Sending an opinion is always
independent of whether the company has contracted any of our products or not. Our users can
send their complaints, congratulations, queries or suggestions (all opinions) for free to any
company/institution or political party in the world.
• The texts/opinions of our users to companies are, in most cases, long texts in which they justify
the reason for their complaint and to which they attach photos, contracts and/or proof of
purchase receipts.
• The different “forms” (document templates) for complaints, congratulations, queries and/or
suggestions for the 180 sectors we aim at contain sectoral specifications and even consumer
legislation and can be used to initiate legal action.
• Our positioning is unique: that Easy Feedback is the first option that customers have to contact
company management directly when: internal customer service “fails” (customers have used it
and are not satisfied, customers cannot find it, do not find it convenient or do not want to use it
because they don’t trust it), before going to use other channels (complaint form, consumer
organisations, public forums…) or going to the competition.
EASYFEEDBACK.COM FOR CONSUMERS
- Your feedback is not public. They are sent privately to the management team of the companies.
- If your complaint does not receive adequate treatment, our legal services offer the possibility of studying the possibilities of filing a judicial or extrajudicial claim charging success.
- You'll feel better! Whether you complain, congratulate or send suggestions that improve the world you will see how well you stay. And also, we will reward you with EFTs.
YOUR FEEDBACK MOVE THE WORLD
- Promote feedback between consumers and companies to help solve two issues that have existed, exist and will exist: the communication problem between people and the aspiration of humans to improve things.
- Manage and help improve customer satisfaction in every touchpoint with the company, identifying the dissatisfied people and reacting in real time.
- Reward the feedback that allows to improve the products, services, processes and/or employees customer care.
SUBSCRIPTION EASY FEEDBACK PRO FOR BUSINESS
- Manage a bad customer experience avoiding negative comments on the Internet, complaint forms, consumer arbitration systems and the silent loss of customers.
- Listen to your clients to build trust, transparency, differentiation and obtain their loyalty.
- Improve the engagement of employees to enhance the experience that customers receive.
How do we earn money?
- EasyFeedback.com tipos de feedback
EasyFeedback.com
The gateway for sale our subscription to Easy Feedback PRO for business and legal advice... and the analysis of the data that is generated.
- EasyFeedback Sello a la Excelencia en el Trato
Easy Feedback PRO
The Easy Feedback PRO subscription is a business tool to help to achieve customer care excellence.
- EasyFeedback Asesoría Legal
Legal advice
If the user of EasyFeedback.com is not satisfied with the resolution of their claim, we offer legal advice services.
- Easy Feedback Token EFT
Use of EFTs
Sales generated with the consumption of EFTs in our online store and commissions generated by its use.
Easy Feedback PRO Customers
Tokenomics: EFT (EasyFeedbackToken)
Symbol: EFT
Type: Utility Token
Decimal: 18 digits
Blockchain: Ethereum and then Alastria (Telsius Mainnet)
Total Tokens: 179,141,000,000
% Tokens in initial sale allocation: 1% which is equivalent to a 1.791.410.000 EFT
Dollar/EFT: 0.05 Dollars
Soft Cap: 300,000 Dollars
Hard Cap: 67,550,000 Dollars
Minimum purchase: 1,000 EFTs (50 Dollars)
Currencies accepted: Dólar, Euro, BTC, BCH, ETH, LTC, DASH, ETC, USDT, XRP
Sale allocation per Stage: 1,351,000,000 EFT (75.42%)
Pre-Sale = 6,000,000 EFT
Stage 1 = 320,000,000 EFT
Stage 2= 400,000,000 EFT
Stage 3= 625,000,000 EFT
Sale Bonus per Stage: 240,900,000 EFT (13.45%)
Pre-Sale = 40%: 2,400,000 EFT
Stage 1 = 30%: 96,000,000 EFT
Stage 2= 20%: 80,000,000 EFT
Stage 3= 10%: 62,500,000 EFT
Stages of the IEO
June 2019 Public pre-sale. Bonus 40%
Start of public sale:
Day 1 month one Public sale. Stage one: Bonus 30%
Day 31 month three End of the public sale of Stage one
Day 1 month four Public sale. Stage two: Bonus 20%
Day 31 month six End of the public sale of Stage two
Day 1 month seven Public sale. Stage three: Bonus 10%
Day 31 month nine End of the public sale of Stage three
Month 10 EFT token is listed on P2PB2B y Topkie
ROADMAP
May 2015 Constitution of Easy Feedback S.L.
August 2015 First version of EasyFeedback.com.
2016 New functionalities of EasyFeedback.com for consumers.
2017 New functionalities of the subscription to Easy Feedback PRO for business.
July 2018 Launch of tokenisation project of EasyFeedback.com.
August 2018 Request for membership and approval of our candidacy as members of Alastria
Blockchain.
May 2019 Constitution of Easy Feedback Token OÜ.
June 2019 Start of the private sale.
June 2019 Launch of public pre-sale of the EFT white list. 40% Bonus.
End of private sale
One month later Start of phase 1 of the IEO (duration three months or sale of all tokens in this
phase). 30% Bonus.
At 4 months Start of phase 2 of the IEO (duration three months or sale of all tokens in this
phase). 20% Bonus.
At 5 months Launch of the Easy Feedback online store.
At 6 months Auditing of our quality management system to obtain the UNE-EN ISO 9001:2015
At 7 months Start of phase 3 of the IEO (duration three months or sale of all tokens in this
phase). 10% Bonus.
At 8 months Launch of the new version of EasyFeedback.com that includes:
• New Tokenised version with payment in EFTs according to the feedback sent
by users.
• Integration of the mining system of Easy Feedback Tokens in the process of
sending feedback in Spain.
• Creation of the internal, company and lawyer validator nodes.
• New look & feel of EasyFeedback.com.
• Version in English.
At 10 months 1. End of the IEO
2. Token swap
3. Quotation on the exchange market
4. Version of easyfeedback.com in different languages.
TEAM
Honorio Ros
Rafael Soriazu
Daniel Valdes
Ignacio Martínez Pagés
Olga Sánchez
María Figueroa
Belén Olóndriz
Iñigo Valdes
Pablo Sánchez
Ricardo Bilbao Castelruiz
Néstor Delgado
Ignacio Ferrer-Bonsoms
José Luís Sanjurjo
Paco Tovar
Roberto Salvador
Advisors
Rishabh Anand
Emanuele Ferrari
Enrique Berrueta
Ricardo Bustos
David Vaquero
José Ángel Arrechea
Iñaki Sánchez:
Sebastián Cerro
Juan I. Fernández
Hansel Fernández
Software developers
information
- WHITEPAPER: https://www.easyfeedbacktoken.io/wp-content/uploads/2019/07/EFT_WhitePaper2.8Ingles.docx
- ONEPAPER: https://www.easyfeedbacktoken.io/wp-content/uploads/2019/07/PresentationEasyFeedbackTokenPrivateSale2.8.pptx
-WEB: https://www.easyfeedbacktoken.io/wp-content/uploads/2019/07/Easy_Feedback_Token_Web_Translation.docx
- FACEBOOK: https://www.facebook.com/EasyFeedbackToken
- TWITTER: https://twitter.com/LaExperienciaES
- TELEGRAM: https://t.me/EasyFeedbackToken
- YOUTUBE: https://www.easyfeedbacktoken.io/video_en/
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